How to submit a return:
- Sorry you had a problem, but we are here to make it right and to help you along the way to make your return experience as pleasant as your ordering experience. However to keep our prices low we do have some criteria.
- Download the Return Authorization Form and fill it out.
- Give us a call to get RMA# and to qualify your return. 1-812-282-6999
- Ship item(s) back to Asylum Extreme with RMA# written clearly on the outside of shipping box, and Return Authorization form inside.
- Returns must be made within 30 days of receipt. Exceptions during holiday season, returns must be within 30 days of receipt or by January 15 whichever is greater.
- Returns must be in new, resalable condition, with 100% original packaging.
- Defective goods must be returned to manufacture.
- We have a right to impose a 20% restocking fee on all items.
- Paintballs, or used merchandise are unreturnable items.
- Product damaged due to shipping must be verified through shipper for proper processing. Refunds or replacement cannot be issued without submitting a shipper claim first.
- Any claim of missing items or damaged merchandise must be made within 48 hours by calling (812) 282-6999.
- All shipments are sent through the provider selected. If eligable for free shipping, either USPS, UPS or Fedex will be the provider. Free Shipping is only available to the Continental United States.
- Tracking numbers will be provided on all shipments.
- Shipment on the same day of the order if made before 10am EST and all processing completes correctly.